Refund policy

Chicago Minded LLC wants you satisfied with what you buy from us. We sell several different kinds of products, so the policy depends on what you purchased. Find your item below.

Books purchased through Amazon

Most of our books are printed and shipped by Amazon. When you click “Buy on Amazon” on this site, you complete your purchase with Amazon — not with Chicago Minded.

Refunds, returns, damaged items, and delivery problems for those orders are handled by Amazon under their return policy. We never receive your payment or your order details, and we cannot issue a refund for an Amazon purchase. Please visit Your Orders on Amazon, or contact Amazon Customer Service.

Autographed books purchased directly from us

Autographed copies ship directly from Chicago Minded and are covered by this policy.

You may request a return within 14 days of delivery. The book must be unused and in the condition you received it.

Please don’t ship anything back before contacting us. Email DavidHawkins@chicagominded.com with your order number and the reason for the return, and we’ll send return instructions and the correct address. Returns sent without contacting us first can’t be tracked or refunded.

Once we receive and inspect the book, we’ll email you to confirm approval or rejection. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Return shipping is your responsibility, and original shipping charges aren’t refundable. We recommend a trackable service — we can’t refund a return that never arrives.

Digital downloads

Digital products are delivered instantly, so we can’t take them back once they’ve been downloaded.

Changed your mind? Email us within 24 hours of purchase and we’ll refund you, provided the file hasn’t been downloaded.

Something wrong with the file? If your download fails, arrives corrupted, won’t open, or isn’t what the product page described, email us within 30 days of purchase. We’ll fix it or refund you in full. We’d rather solve the problem than keep your money.

Memberships and courses

Memberships bill on a recurring basis. You can cancel any time from your account page, and cancelling stops all future billing immediately.

We don’t refund partial billing periods that have already started — your access continues through the end of the period you’ve paid for. If you were charged in error, or charged after cancelling, contact us and we’ll make it right.

Problems with an order

If an item arrives damaged, or an order never arrives, email us within 30 days of the expected delivery date and we’ll replace it or refund it. Photos help.

Late or missing refunds

If we’ve confirmed your refund but you don’t see it yet, check your bank account again, then contact your card issuer — banks often take several business days to post a refund after we’ve released it. If more than 10 business days have passed since our confirmation, email us and we’ll trace it.

Questions

Email DavidHawkins@chicagominded.com. We answer every message.

Chicago Minded LLC · 1 East Erie Street, Suite 525-4689, Chicago, IL 60611
Last updated: 15 August 2026